Diamond Stone: every setting
Date: 2026-11-12. Revision 1.
One catalogue of every setting, switch, default, limit and override in the plan, and the ones the plan needs and never named. Before this, settings were scattered across thirty documents, with two different lists of groups and several conflicting defaults.
This document owns: which settings exist, their defaults, who may change them,
the order of precedence, and how changes are recorded. A subject document still owns
what a setting means (the spare is explained in MATCHING.md); if a default here
disagrees with an older document, this one wins.
How it was made. Every plan document was swept for settings. The settings sections were read in full; other documents by passage, so a default mentioned only in passing may have been missed.
1. Rules for all settings
| Rule | Detail |
|---|---|
| Levels | Company · supplier · stone · customer · order. Personal ones: role · person · device |
| Which wins | The narrowest: order, then customer, then supplier, then stone, then company |
| A narrower level only chooses among what the wider level allows | An order cannot pick a route the company has switched off |
| Safety only tightens downward | Masking, privacy, money controls and claims limits can be made stricter for a customer or an order by staff. Making them looser below company level needs the owner |
| Shown with its source | Every screen that applies a setting can show the value in force and where it came from: "5 % · from the company default" |
| Dated | Every setting has a date it takes effect. A change never alters a paper already issued, an order already placed, or a payroll already approved |
| Recorded | Old value, new value, who, when, which device, and a reason |
| Second person | Settings about money, security, privacy or masking need a second person. The administrator proposes; the owner or the accountant approves |
| Seen | Changes appear in the owner's weekly digest |
| Reversible | Any setting can be put back from its history |
| Where they are edited | Company settings in Settings. A customer's or supplier's overrides on that record, and also listed back in the Settings group so nothing is hidden |
2. Where settings live: twelve groups
In the order an owner would look. This replaces both older lists (nine groups in one place, 22 in another; "Control" in some documents and "Settings" in others).
- Company and calendar
- People, roles and approvals
- Selling and prices
- Stones and matching
- Suppliers and buying
- Delivery and what customers see
- Money, tax and currency
- Documents and terms
- Messages, automations and AI
- Website and store
- People at work (HR)
- Data, privacy, connections and system
Personal settings (appearance, alerts, the Halo's arrangement) stay under Me.
3. Not settings
These are fixed. No screen offers them, because switching them would break the law, the owner's rules, or the controls an auditor relies on.
- The audit trail; entries that are never edited; gapless numbering; ten-year keeping of accounts.
- The person who prepares is not the person who approves. Silence never approves.
- The supplier's name is never shown to a customer. A driver's phone and identity number are never shown to a customer.
- A code to check every invoice. The control on changing bank details.
- Sign-in by phone, code and passkey only.
- Western digits; three decimals for rials.
- "Please do not ask me" is always honoured.
- AI never sends or posts by itself. Only the official WhatsApp platform.
- No blocks.
- The public word is "matched", never "identical".
- Figures set by law (VAT rate, social protection rates, leave, the 72-hour and 45-day duties) are dated values that only the accountant or HR changes, with a second person. They are not switches.
4. The catalogue
Reading it. Default: (s) stated in the plan, (p) proposed here, "none" where no document gives one. Level: Co company, Su supplier, St stone, Cu customer, Or order, Ro role, Rt route or port, Us person, De device. Who: O owner, A administrator, C accountant, S sales, P purchasing, M marketing, H HR; "+2" a second person, "+O" the owner approves. NEW marks a setting no document named.
4.1 Company and calendar
| Setting | Default | Level | Who |
|---|---|---|---|
| Legal name in English and Arabic, registration, VAT number, addresses | none | Co | A+O |
| Financial year start | January (p) | Co | C+O |
| Working week | Sunday to Thursday (s) | Co, Us | A |
| Working hours, which drive every promise clock | none | Co, Us | A |
| Public holidays, including those set by the moon, adjusted when announced | none | Co, year | A |
| Ramadan dates and hours | 6 hours a day (s) | Co, year | H+2 |
| Midday outdoor ban | 12:30 to 15:30, June to August (s) | Co | H+2 |
| Time zone | Muscat (p) | Co | A |
| Hijri date beside the Gregorian on papers NEW | off (p) | Co, Cu | A |
| Data protection officer named | none | Co | O |
4.2 Language and formats
| Setting | Default | Level | Who |
|---|---|---|---|
| Languages live, per surface | Website, portal and papers: English and Arabic. Staff app: English first, Arabic to follow (chosen 12 November 2026, section 10) | Co, surface | O |
| A person's language | English | Us, a customer's contact | themselves |
| Units | m² (p); ft² offered | Co, Cu, Us | A; themselves |
| Date and number format | day month year (p) | Co | A |
4.3 People, roles and approvals
| Setting | Default | Level | Who |
|---|---|---|---|
| Roles and what each may do | as MODULES.md §6 (s) |
Co, Us | A, the owner told |
| Approval limits, by kind of paper and amount | none: the owner approves all (s) | Co, Ro | O |
| How many approvers | one; two for bank details, roles, rules and the top band (s) | Co | O |
| Cover when away | dated, capped at the lender's own limit (s) | Us | themselves + A |
| Who releases payments when the owner is away | One named alternate, with a lower limit of their own; anything above it waits for the owner (chosen, section 10). The name is entered at setup | Co | O |
| Session on a phone | a week for field roles, a day for finance and admin (s) | Ro | A+2 |
| Session at a desk, idle | 15 minutes (s) | Co | A+2 |
| Money screens blur when idle | 3 minutes (p; the plan says "a few") | Co | A+2 |
| "Confirm it is you" lasts | 5 minutes (p; "a few") | Co | A+2 |
| One-time code | 6 digits, 10 minutes, paused after 5 wrong tries (s) | Co | A+2 |
| Pause after wrong tries | 15 minutes (p; "a while") | Co | A+2 |
| Code by text message if WhatsApp fails | on (s) | Co | A |
| Invitation link lasts NEW | 72 hours (p) | Co | A |
| Who may "view as" another person | none | Ro | O |
| Who may export | none | Ro | O |
| Review of who has access | every quarter (s) | Co | O |
4.4 Selling and prices
| Setting | Default | Level | Who |
|---|---|---|---|
| Quote valid for | 14 days (s) | Co, Cu, Or | S; A |
| Soft hold on a lot | As long as the quote: 14 days. It ends by itself; it is never extended silently (chosen) | Co, Or | S |
| Advance | 50 % (decided by the owner, 12 November 2026) | Co, Cu, Or | O; S within a limit |
| Supplier is ordered only after the advance | on (s) | Co, Cu | O |
| Balance due | the other 50 %, before shipping (decided 12 November 2026): before loading by road; by sea, before the container leaves the factory | Co, Cu, Or | C+O |
| How a buyer may inspect before paying the balance | Our photographs and video (p). Staff choose per order from: photographs and video · a live video call with our person at the stone · in person at a neutral point · in person at the factory (the owner confirms where the origin is masked) (decided 12 November 2026: an option for Diamond Stone's people to choose) | Co, Cu, Or | S, P; O for the factory |
| Credit limit and terms | none | Co, Cu | C+2 |
| At the credit limit: stop or warn NEW | warn, and stop loading (p) | Co | O |
| Price lists, by kind of customer and currency | none | Co, St, Cu | O+2 |
| How long a price stands | none | Co, St | O |
| Lowest margin, and its warning bands | none | Co | O |
| Discount a role may give | none | Ro | O |
| Promises: reply, quote, sample | A reply on WhatsApp within 1 working hour; a quote within 1 working day; samples packed within 2 working days (chosen). Every automatic message uses the same figures. Shown in public only once four weeks of our own records meet them nine times in ten | Co | O |
| Reminders on a quote | at 3 and 7 days; 2 days before it lapses (s) | Co | A |
| Charge for storage after the agreed date | off (s) | Co, Or | O |
| Charge for late payment | off (s) | Co | O, lawyer |
| Reasons a quote was lost | a list | Co | A |
4.5 Stones and matching
| Setting | Default | Level | Who |
|---|---|---|---|
| Lists: finishes, thicknesses, formats, uses, kinds of rock | none | Co | M+O |
| What a stone needs before it goes live, per place | as CATALOGUE.md §9 (s) |
Co | O |
| A stone live on the site, the store, quotes | off | St | M+O |
| A market name switched on | marketing proposes, the owner approves (s) | St | M+O |
| How a stone's kind is named | Each stone is called what it is (limestone, marble, travertine) on its page, its datasheet and every paper. The headline says "Omani marble and limestone" (chosen; the lawyer to confirm) | Co, St | O |
| Selections per stone | one to three (s) | St | P+O |
| Pieces in a range | Three shown: lightest, typical, most veined. Up to five may be held (chosen) | Co, St | P |
| Spare: how much | 5 %, in whole pieces (s) | Co, Cu, Or | O; S per order |
| Spare: for how long | six months from delivery (s) | Co, Or | O |
| Spare: who pays | included in the price (s) | Co, Or | O |
| Spare: where it sits | with the stone (s) | Su | P |
| Spare: notice before it ends | 30 days (s) | Co | A |
| Spare switched off for an order | allowed; the quote says so (s) | Or | S+O |
| Area above which a job is laid out | 40 m², and every cut-to-size job whatever its area. Below that, photographs of the actual pieces (chosen) | Co, Or | O |
| Time to approve a layout, and reminders | one day, then a call (s) | Co, Or | A |
| Thickness and size allowed | the datasheet's (s) | St, Or | P |
| How many pieces are measured | none | Co, St | P |
| A lot nobody from us witnessed is marked | always (fixed) | ||
| Control sample kept for NEW | as long as the spare (p) | Co, Or | P |
| Test report must be renewed after | none | Co, St | P |
| Label layouts and sizes | Crate: 100 × 150 mm. Slab and sample: 50 × 30 mm. Printed as PDF first (chosen; to confirm against the printer bought) | Co | A |
4.6 Suppliers and buying
| Setting | Default | Level | Who |
|---|---|---|---|
| Delivered direct, or held in our yard | direct (s) | Su | O |
| Origin masked from customers | on (p) | Su, Cu, Or | A+O |
| Loading must be witnessed by us | for projects (p) | Su, Or | P |
| The factory keeps spare for, under the purchase terms | none: to agree with each supplier | Su | P+O |
| Supplier's currency | by country (s) | Su | C |
| A supplier's bank details change | second person, a call back, a wait of 48 hours (p for the wait) | fixed on | C+2 |
| Order, receipt and bill must agree within | none | Co, Su | C+O |
| Time a supplier has to answer a claim | none | Su | P |
| Papers a supplier must give | none | Co | P |
| A new supplier paid within a week is flagged | always (fixed) |
Added 12 November 2026 from docs/SUPPLIERS.md section 9: suppliers asked per request (3 to 5); a request approved before sending (on); the confirmation back to the supplier (on); reminders (4 working hours, next morning, then a person); most requests to one supplier in a week (10); how long a price is asked to hold (14 days); a standing price usable for standard tiles while valid; price far from the last one flagged (15 %); AI reading of answers (off until the lawyer answers); forms inside WhatsApp (off until the number qualifies); yearly re-check; wait before a first payment to new bank details (3 working days); a trial ceiling for a conditional supplier. Fixed, not a setting: the person who creates a supplier cannot pay it; fewer than the least asked needs a reason the owner sees.
4.7 Delivery and what customers see
| Setting | Default | Level | Who |
|---|---|---|---|
| Who arranges delivery | we do (s) | Co, Cu, Or | A |
| Collection by the customer | not offered (s). At the factory needs the owner where origin is masked | Co, Su, Cu, Or | A; O |
| Charge for a neutral collection point | none set | Co, Su | C+2 (it is money; an older line gave it to the administrator alone) |
| A named person and an identity check to collect | on (s) | Co | A |
| Routes offered | Oman, Gulf road, sea, courier (s) | Co, country | A |
| Delivery term per route | Gulf: delivered, not cleared. Sea: handed to the line at Sohar, or freight and insurance paid (s) | Co, Cu | A+O |
| Who offloads | agreed for each job (s) | Co, Cu, Or | S |
| Papers needed, by route and destination | as LOGISTICS.md §7 (s), editable |
Rt | A |
| A port's cut-offs, free days and surcharges | dated; none fixed (s) | Rt | P |
| A truck's or container's weight | warn at 95 %, stop at 100 % of the route's limit (s) | Rt | P |
| Origin shown to the customer | conflict: "Sohar" in one place, "Oman" in two. "Oman" (p), since not every order leaves Sohar | Co, Cu, Or | A+O |
| Truck's position | a region, only while on the way to that customer (s) | Co, Cu, Or | A |
| Size of that region | 10 km (p; three sizes were offered, one is enough) | Co | A |
| Vehicle type and plate | conflict: hidden in one place, shown on the day in another. Shown on the day (p), because gates need it | Co, Or | A |
| Driver's first name | off (s) | Co, Or | A |
| Carrier's name | off (s) | Co, Or | A |
| A carrier's driver's identity numbers kept for | 12 months (p), for the lawyer | Co | O |
| Claims window | 7 days from delivery, and before cutting or fixing. Damage seen at offloading is noted then. Never longer than our own time to claim from the carrier (chosen; for the lawyer) | Co | O, lawyer |
| Each part delivery is invoiced | always (fixed) | ||
| Goods-in-transit insurance: who buys, least cover NEW | none | Rt, Or | O |
4.8 Money, tax and currency
| Setting | Default | Level | Who |
|---|---|---|---|
| Chart of accounts and posting rules | as ACCOUNTS.md (s) |
Co | C+2 |
| VAT rates and categories: local, export, Gulf, reverse charge | 5 % (s); the table is to write | Co, dated | C+2 |
| VAT period | quarterly (s) | Co | C |
| Reopening a closed month | conflict: two people, or the owner. Proposed: the accountant asks, the owner approves | Co | C+O |
| Number series for each paper | as DOCUMENTS.md (s). Cannot change after the first paper |
Co | C+2 |
| Currencies in use | rial, dollar, dirham (s) | Co | C+O |
| The company's rate | 0.3845 rial to the dollar, dated (s) | Co | C+O |
| Rate for other currencies, and a buffer | by hand; 2 % (s) | Co | C+O |
| Alert when a rate moves | 1 % (s) | Co | C |
| A customer's currency | rials in Oman, dollars elsewhere (s) | Cu, Or | S; C |
| Short receipt accepted | the lesser of 35 dollars and 0.5 % (s) | Co | C+O |
| Bank account shown on papers, per currency | the main one; a change needs two people and 48 hours (s) | Co | C+2 |
| A bank's statement layout | none: ask each bank | each account | C |
| Journal needing approval above | none | Co | O |
| Payment reminders | 3 days before, then when late (s) | Co, Cu | C |
| E-invoicing provider and start | none; 2027 to confirm | Co | C+O |
4.9 Documents and terms
| Setting | Default | Level | Who |
|---|---|---|---|
| Language of papers | both (s) | Co, Cu | A |
| Letterhead, footer, template version | from the company record (s) | Co | A+O |
| Stamp and signature, and who may place them | off; owner and accountant (s) | Co, Ro | O |
| Terms: which set, which version, on which paper | as DOCUMENTS.md §6 (s) |
Co, kind of customer | O, lawyer |
| Terms clause by clause | changed: whole versions approved by the lawyer, not switches per clause | ||
| A link to a paper lasts | 30 days. A link opens one thing, for one purpose. Reading needs no sign-in; accepting or paying needs a code (chosen) | Co | A |
| How each kind of paper is sent | invoice by email and WhatsApp; statement by a link that needs sign-in (s) | Co, Cu | A |
| Paper size | A4 (s) | Co | A |
4.10 Messages, automations and AI
| Setting | Default | Level | Who |
|---|---|---|---|
| The WhatsApp number; mailboxes | none | Co | A+O |
| Templates and ready messages | approved before use (s) | Co, language | M+O |
| Each automatic message on or off | the owner picks the first set (s) | Co | O |
| Most messages to one customer in a week | 3 (p; a cap is named with no number) | Co, Cu | A |
| Customers' quiet hours | at night, and Friday (s). Saturday to add | Co, Cu | A; the customer |
| Who is told next when nobody answers, and after how long | none | Co, Ro | A |
| Hold before a message sends, with Undo | 5 seconds, fixed (was a setting in two places) | ||
| Website chat on, and its hours | Off at launch. WhatsApp only. Switched on when someone can be on duty for it (chosen) | Co | O |
| Ask for feedback | 2 days after delivery (s) | Co | A |
| Ask for a public review | off (s) | Co | O |
| Ask for photographs | conflict: 30 days; or 7 days after a date the customer gave, else 45. The second (p) | Co, Cu | M |
| Photographs: may be shown; faces; markings | off; blurred; blocked (s) | Co | M+O |
| Social posts: approval, by whom, quiet days, stop all | always; owner; Friday and holidays; off (s) | Co | O |
| AI: on or off, and a budget, for each use | off (s) | Co, use | O |
| AI: personal data sent abroad | off until the lawyer answers (s) | Co | O |
4.11 Website and store
| Setting | Default | Level | Who |
|---|---|---|---|
| Opening line and photograph | "Tiles, slabs and cut-to-size stone, supplied from Oman." (p; "Shipped from Sohar" was no longer true of every order). For the owner to confirm | Co, language | M+O |
| Links in view, the menu, the bar's words, the footer | as SITE-DESIGN.md (s) |
Co | M |
| Arabic pages live | none | each page | M+O |
| Consent notice; statistics | none: to choose | Co | O |
| Search engines and AI crawlers | search allowed (s) | Co | M+A |
| A customer named on a project page | their consent each time (s) | project | O |
| The sample | A range set: three pieces, 10 × 10 cm, in the finish asked for. Priced per set. Up to three sets in one order (chosen). The price itself is not set: the store stays closed until it is entered | Co | O+2 |
| Samples charged, and credited to a first order | on (s) | Co | O+2 |
| Credit lasts; reminder before it lapses | 12 months; 30 days (s) | Co | O+2 |
| Courier charge | at cost (s) | Co, destination | O+2 |
| Where samples ship | Oman and the Gulf (s) | Co | O |
| How samples are paid for | transfer with proof (s). A card is needed for buyers abroad | Co | O |
| Store open | off until the sample's price is set (s) | Co | O |
4.12 People at work
| Setting | Default | Level | Who |
|---|---|---|---|
| Kinds of leave and days | the law's table (s), to confirm | Co, dated | H+2 |
| Overtime rates; hour limits | as the law (s) | Co, dated | H+2 |
| Social protection rates | conflict between two documents; for the PRO | Co, dated | H+2 |
| Pay day; the bank's salary file | within 3 days of the period's end (s) | Co | H+2 |
| Reminders for expiring papers | 60, 30 and 7 days (s) | Co | H |
4.13 Data, privacy, connections and system
| Setting | Default | Level | Who |
|---|---|---|---|
| Keeping records | 10 years for accounts (s); every other kind to set | Co, kind of record | O, lawyer |
| Keeping enquiries, chats and visit logs NEW | 24 months (p) | Co | O |
| A legal hold on a record | none | each record | O |
| Consent wording and its versions | none: lawyer | Co, language | O |
| Backups; a test restore | daily; every quarter (s) | Co | A, the owner sees |
| Connections: bank, mail, maps, tracking, Jev | none | Co | A+O |
| Feature switches: yard, Money, chat, store | yard off (s) | Co | O |
| A practice company | marked and separate (s) | Co | A |
| What works without signal | A short list: photographing an expense, sorting, layout capture, loading, delivery proof, clocking in. Anything that binds (accepting, approving, paying, releasing) needs a connection (chosen) | Ro | O |
4.14 Me (each person)
| Setting | Default | Who |
|---|---|---|
| Appearance, as one sheet: glass, motion, size, hand, labels on icons, vibration | by phone and role (s) | themselves |
| Hide all amounts | off | themselves |
| Alerts and quiet hours; required ones cannot be switched off | by role (s) | themselves, within limits |
| The Halo's arrangement | three kept, twelve watched (s) | themselves |
| Language; units | English; m² | themselves |
Fixed rather than set: how long a ring may be put off, and how long a hand-over waits.
4.15 What a customer sets in the portal
Language · WhatsApp or email · quiet hours · which alerts (payment due and approval waiting cannot be switched off) · their phones and passkeys · which company they are acting for · their people and who may approve, accept or receive · delivery contact and site hours · "do not ask me" for photographs and reviews · marketing · saved stones. To add: units; an accounts email for invoices; the name shown on their papers.
Not theirs: currency, terms, credit, masking, the spare.
5. Conflicts found, and how each is settled here
| # | Setting | The documents said | Now |
|---|---|---|---|
| 1 | Origin shown | "Sohar"; "Oman" | Oman |
| 2 | Vehicle plate | hidden; shown on the day | Shown on the day |
| 3 | Reopening a month | two people; the owner | Accountant asks, owner approves |
| 4 | Hold before sending | per person; a company setting | Fixed at 5 seconds |
| 5 | Photo request timing | 30 days; 7 or 45 | 7 days after a given date, else 45 |
| 6 | Where settings live | Control; Settings; 9 groups; 22 groups | Settings, twelve groups |
| 7 | Precedence | order, customer, supplier, company; "per stone" unranked | Order, customer, supplier, stone, company |
| 8 | Who sets delivery charges | the administrator, who has no money rights | Accountant with a second person |
| 9 | Quiet day | Friday only | Friday and Saturday |
| 10 | Size of the masked region | 5, 10 or 25 km | 10 km |
Left for the owner because they are business choices: the reply promise; the claims window; the sample; the advance; the soft hold; whether a link opens without sign-in; the area that triggers a layout; social protection rates (for the PRO).
6. Answered at first setup, or safe to leave
Must be answered before the first real order: legal identity and VAT number · bank accounts per currency · financial year, working week and hours, holidays · languages at launch · number series · roles, approval limits, and who releases when the owner is away · advance, balance point, quote validity, claims window, the terms' version · spare defaults and the layout threshold · for each supplier: direct or held, masked, witnessed · the reply promise and hours · the WhatsApp number and its templates · the sample's charge · consent wording and the privacy notice · keeping periods · VAT categories.
Safe at the default: appearance · the Halo · reminder timings · content and social timings · the rate alert and buffer · short-receipt tolerance · link life · session lengths · AI off · yard off · chat off · reviews off.
Setup is a short guided list of the first group, in that order, each with its default filled in and one sentence on what it changes.
7. Simplified
Settings removed or fixed because a setting added work for little value: three sizes of masked region (one); the driver's photograph to customers (dropped); ranges of choices for samples per order, credit life and reminder timing (one value each); clause-by-clause terms switches (versions instead); the send hold per person (fixed); Halo put-off and hand-over limits (fixed); a separate dollar price list (not needed while the rial is pegged; a price list simply has a currency).
8. Decisions for the owner
- The twelve groups and the order of precedence (sections 1 and 2).
- The proposed defaults marked (p), especially: layout above 40 m²; claims 7 days from delivery; origin shown as "Oman"; plate shown on the day; quiet days Friday and Saturday.
- The open decisions were settled by recommendation on 12 November 2026: section 10.
9. Decided on 12 November 2026
- Payment terms: 50 % advance, 50 % before shipping. This is the default for every order, a first order included.
- Inspection by a remote buyer is a choice Diamond Stone's people make for each order, from the four ways listed in section 4.4.
- The factory is paid for the stone only. No separate fees for selecting, laying out or storing spare; they are part of what the stone's price buys. So there are no settings for such fees. The purchase terms must still say the factory does these things.
10. Decisions settled by recommendation (12 November 2026)
The owner said: evaluate the open decisions, do what is recommended, and keep each as a setting that Diamond Stone's administrator or staff can change. Each row below is a default, not a rule. It can be changed in Settings by the people shown in section 4, and every change is recorded.
Chosen
| # | Decision | Default chosen | Why | Where it is set |
|---|---|---|---|---|
| 1 | Suppliers asked per price request | At least 3, at most 5 | Enough to compare; few enough not to tire suppliers | Suppliers and buying |
| 2 | A supplier may register by a link | Yes, as well as our person entering it | Costs nothing to offer; most will still prefer our person | Suppliers and buying |
| 3 | AI reading of suppliers' answers | On, with a person looking at every one, once the lawyer's answer is ticked at setup. Until then a person types | The gain is real; the risk is legal, not technical | Messages, automations and AI |
| 4 | Forms inside WhatsApp | Off | Not available until the number qualifies; voice notes will be preferred anyway | Messages, automations and AI |
| 5 | A supplier is shown their own record | When our person chooses to send it; never against a named rival | Useful in a conversation; harmful as an automatic report | Suppliers and buying |
| 6 | Reply and quote promises | 1 working hour; 1 working day; samples in 2 working days | Gulf buyers expect minutes on WhatsApp; an hour is honest for a small team | Selling and prices |
| 7 | Promises shown in public | Only after four weeks of our own records meet them | A broken promise is worse than none | Website and store |
| 8 | The sample | A range set of three, 10 × 10 cm, priced per set, three sets at most | It is what the matching promise needs the customer to see | Website and store |
| 9 | Paying for samples | Card, bank transfer in Oman, or at our office | A buyer abroad cannot reasonably send a small bank transfer in rials | Website and store |
| 10 | Claims | 7 days from delivery, before cutting or fixing | Matches what we can still claim from a road carrier | Delivery and what customers see |
| 11 | A job is laid out | Above 40 m², and all cut-to-size | Below that the photographs of the pieces are the whole job | Stones and matching |
| 12 | A range shows | Three pieces | One screen, one glance | Stones and matching |
| 13 | A hold on a lot | 14 days, the same as the quote | One date for the customer to remember | Selling and prices |
| 14 | A stone's kind | Called what it is; the headline says "Omani marble and limestone" | True, and still found by people searching for marble | Website and store |
| 15 | Languages | Website, portal and papers in English and Arabic at launch; the staff app in English first | The walk-in Omani customer and the privacy notice need Arabic; staff can start in English | Company and calendar |
| 16 | A link | Opens one thing; reading needs no sign-in; accepting or paying needs a code | Customers stay in WhatsApp; binding acts still need proof | Documents and terms |
| 17 | Without signal | A short list of capture tasks; nothing that binds | The factory floor has poor signal; an approval must be checked by the server | Data and system |
| 18 | Paying when the owner is away | One named alternate with a lower limit | Removes the single point of failure without widening who can pay | People, roles and approvals |
| 19 | Website chat | Off at launch | A chat promises seconds; WhatsApp is what people use | Messages, automations and AI |
| 20 | Feedback and reviews | Ask for feedback 2 days after delivery; never ask for a public review automatically | Asking everyone for a private view is fair; nudging public reviews is not | Messages, automations and AI |
| 21 | An indicative price on WhatsApp | Sales may send a band from the price list at once, marked "indicative" | Buyers expect a figure in minutes | Selling and prices |
| 22 | The spare at its end date | Delivered, or kept longer, free. Never sold back | It was in the price | Stones and matching |
| 23 | Salespeople's WhatsApp | Company-owned numbers connected by coexistence, when a provider confirms Oman is accepted | The only official way to keep the app and the record | Messages, automations and AI |
| 24 | The compact Halo and title in one row | Not adopted. Tried on the phones first | A change to every screen should be felt before it is made | Not a setting |
| 25 | A supplier portal | None | Suppliers answer where they already are | Not a setting |
Earlier the same day, by the owner directly: direct from the factory; we arrange shipping; 50 % advance and 50 % before shipping; the factory paid for the stone only; buyer inspection chosen per order; the spare configurable; "matched" as the public word; collection off by default.
Cannot be chosen for you
These are facts or figures only the business or an adviser has. Each is asked at setup, and the feature that needs it stays switched off until it is entered ("unset means blocked").
| What | Blocks | Who gives it |
|---|---|---|
| The price of a sample set | The store | Owner |
| Whether there is a US dollar bank account, and its details | Dollar proformas showing bank details | Owner, bank |
| The alternate who may release payments, and their limit | Releasing when the owner is away | Owner |
| The lowest margin; discount limits; approval limits by role | Quotes going out without the owner | Owner |
| Each supplier's agreement on layout, spare and collection | Ordering from that supplier | Purchasing, owner |
| Social protection rates; the leave table | Payroll | The PRO |
| The lawyer's answers: the basis for personal data, AI abroad, the terms, the claims wording, "marble and limestone", the no-gifts policy | AI reading; the terms going live; the store | Lawyer |
| The tax adviser's answers: export evidence, VAT categories, sample credit | Export invoices at zero VAT | Tax adviser |
| The banks' statement formats | Bank import | Each bank |
| A WhatsApp solution provider's answers | Coexistence; the price-request template | Provider |
| The thickest slab that may be exported | Selling 30 mm slabs abroad | Customs broker |
11. In the app (12 November 2026)
Every setting is changed inside the staff app. Nothing needs a developer or a file.
Drawn in ui-shell-mockup.html under "Settings: everything configured in the app".
| Screen | Shows | Drawn |
|---|---|---|
| Settings home | The twelve groups, a search, and what still needs an answer | ● |
| A group | Each setting with its value and where the value came from | ● |
| One setting | Value; where it applies and what wins; who may change it; its floor and ceiling; its history | ● |
| Changing one | New value, the date it takes effect, a reason; a warning at a limit; what it will not touch | ● |
| Approving a change | Old and new side by side, the reason, the warning, what it affects | ● |
| On a customer, supplier or order | What differs from the company, shown against the default | ● |
| First-time setup | Fifteen answers, in order | ● |
| Not settings | The fixed rules, so nobody looks for a switch | ● |
| All changes | Every change, with Undo; also in the owner's weekly digest | ● |
| Earlier: delivery; contact and WhatsApp; selections and formats; the defaults chosen | ● | |
| The Money group at a desk | ○ |
How a setting is found: by its group, by search, or from the screen it affects: any figure that comes from a setting can be pressed to show "from the company default" and a way to the setting, for those allowed.
Who. The administrator opens every group. The owner and the accountant approve what needs a second person. Other roles see only their own preferences, under Me.